Attending a wellbeing or welfare appointment
Practical information about attending an appointment with us and making the most of your support.
How you will be contacted
After you have self-referred for wellbeing support, if we are offering you an appointment, you will normally be contacted by someone in our team within 2 working days to let you know the details of your appointment.
If you have booked an appointment with a Welfare Adviser, the process is slightly different. You will already have decided on the time and date of the appointment, and a confirmation email will be sent to you straightaway.
We will do our best to accommodate any requests you have in relation to the timing and nature of these appointments.
If you have not heard from us when you expected to, please do check your email spam or junk folder, as sometimes messages can be misdirected there.
Please make sure you take a note of your appointment time. We do not generally send reminders, so we rely on you putting this into your calendar and prioritising the time.
Think about giving yourself some time after the appointment, if you can, rather than rushing straight off to another activity. You may want to write down a few thoughts or notes, or spend a few minutes reflecting on the discussion we just had.
Your practitioner will go through the student agreement with you at your first appointment. They will ask you to complete and sign a copy.
Download the agreement: Wellbeing team student agreement (PDF, 165 kB)
Remember, if you do not attend your appointment, that is an appointment that could have been very useful to another student who needs it.
In many circumstances if you miss an appointment (whether in person or through Microsoft Teams) without giving us prior notice, this will still count as an appointment.
This is particularly important because some of our appointment types have a capped number of appointments permitted per student per academic year. Therefore, it definitely makes sense for you to let us know as soon as possible if you know you are unable to attend an appointment.
In-person, on campus appointments
For on-campus appointments, you will be sent the details of where to arrive for your appointment.
Please arrive at least 5 minutes before the start of your appointment time. At times when the campus is busy, it can be helpful to arrive earlier than this, in case there is a queue at the place where you have to check in for your appointment.
Contacting us about your appointment
If you have any questions, you can email us at:
- firstname.lastname@example.org for enquiries relating to wellbeing appointments.
- email@example.com for enquiries relating to appointments with a Welfare Adviser.
Please give us as much notice as possible of any changes to your availability or any requirements, such as any access requirements.